What the evidence means and how to check it
The licence is the most important piece of evidence on this page. Amazon Slots holds a licence from the UKGC with number 039175-R-319452-025. A UK Gambling Commission licence is the permission UK law requires before online casino games can be offered to British players.
You can check it in a few minutes. Open the public register entry, or search the register by the licence number. Check that the company named there matches Jumpman Gaming Limited. If the number or the company name does not match what you were given, contact the support team before you deposit.
The operator is Jumpman Gaming Limited, registered in Alderney (Channel Islands). That is outside Great Britain, so the register entry is a better guide than the company's registration address. The brand has been operating since 2016. A start year is useful context, but it does not replace the licence check. You can read more about the company on the About us page.
What a UK licence requires is the same for every licensed operator. These are the rules that apply to the operator, not separate promises made by Amazon Slots. Licensed operators must verify players' age and identity, have their games tested for fairness by independent testing, keep player funds separate from the company's own money, and handle complaints. Where a complaint is not settled, the player can be referred to an approved alternative dispute resolution service.
When you read the evidence, look for the same pattern across all of it: a licence you can verify, a named operator and a register entry that matches. That combination is what the regulator's register is designed to show. It does not tell you how a particular game will pay or how often you will win, which are separate questions covered on the game pages.
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Pros and cons you can verify
Pros
- The licence is issued by the UKGC, number 039175-R-319452-025, and can be checked in the public register.
- Identity checks are required on the account.
- Contact options: Live chat 6am–9pm (BST), 7 days a week; email reply within 2 business days.
- The brand has been operating since 2016.
Cons
- There is no phone support. Urgent questions depend on live chat hours or an email reply.
- Email replies follow the timing in the support hours above, so a question that needs a fast answer is better raised in live chat during its hours.
- The company is registered in Alderney (Channel Islands), outside Great Britain. You need to rely on the register entry rather than the company address to confirm the licence.
How to protect yourself while playing
Every UK-licensed operator must offer deposit limits, time-outs and self-exclusion, and GAMSTOP covers all UK-licensed online operators. Use these tools before you need them rather than in the middle of a session.
Set a deposit limit before you start, and choose an amount you can keep to. Changing a limit while you play is the point at which many people struggle, so it helps to decide in advance. A time-out pauses your access for a set period, which is useful if you want a break from play without closing the account.
If you decide to self-exclude, register on GAMSTOP as well as using the operator's own tools. That way the block covers every UK-licensed site, not only this one.
Keep your password private and do not share your login with anyone. Use a password you do not use on other sites, and log in only from the web address you already know. Treat unexpected emails or messages asking for your details with suspicion.
If gambling is causing you problems, GamCare runs the National Gambling Helpline, and the details are listed below. The safer gambling page sets out the tools in more detail.