To verify your Amazon Slots account, you send identity and address documents and a photo of a payment card, then wait for the check to finish. The steps above show the order. This page covers what stands behind them and what to do when an upload is not accepted or a payment does not go through.
Have the documents from the list above ready, each as a clear, complete photo or scan. A copy that cannot be read cannot be checked, so make sure every corner, date and name is visible before you upload it.
What stands behind the verification steps
Before you can deposit or play, you need to pass the age and identity checks that UK rules require. For Amazon Slots, these are the photo ID with a selfie, the proof of address and the proof of your payment method, as listed in the steps and the table above.
The photo ID and selfie are the identity check. The proof of address shows where you live. A bill or letter outside the date limit in the steps above does not meet the requirement, so check the date before you upload it.
The names should match. The name on the ID, the proof of address and the card should be the same as the name on your Amazon Slots account, because the checks compare them. If the names differ, sort that out before you upload anything.
For gambling in Great Britain, use a debit card. Credit cards cannot be used for gambling there, so the card you photograph for verification should be a debit card. If you want to understand the payment side first, the deposits guide sets out how paying in works.
You have a choice for two of the documents. The identity document can be a passport or a driving licence. The address document can be a utility bill or a government letter. Use whichever you hold, as long as it meets the date rule.
Verification takes the time the review takes, and no timing is promised here beyond what the steps state. What you can control is the quality of your upload. A blurred, cropped or dim copy makes the review harder and can mean sending documents again, which adds time.
Verification has to be confirmed before you request a withdrawal. Once it is done, the process described in the withdrawals guide applies to your request.
18+ · T&Cs apply
Common problems and what to do
An upload is rejected. Check the copy against the list above. It must be complete, readable, dated where the rule requires and show the name on your account. Upload a fresh copy rather than resending the same file.
The check is still pending. Wait for the confirmation before you request a withdrawal. If you have not heard back, contact support and give the name on your account. The support hours are Live chat 6am–9pm (BST), 7 days a week; email reply within 2 business days.
A payment does not go through. Make sure the card is a debit card, that the name on the card matches your account and that the payment method is one the deposit page accepts. If it still fails, contact support rather than trying other cards in the hope one will work.
You have forgotten your password. Use the reset option on the Amazon Slots website. Do not follow a reset link from a message you did not expect, even if it looks like it came from Amazon Slots.
Which channel to use. There is no phone line. Use live chat for questions while it is open, and email for anything you want in writing. Both channels are covered by the hours and reply time given above.
Keeping your account and money under control
- Enter your password only on the Amazon Slots website. A request for your password, documents or card details arriving by email, text or social message is not a reason to send them.
- Send documents only through the verification section of your account. Keep your own copies somewhere secure, and delete the photos from your phone once the check is confirmed.
- Set a deposit limit if you want to control how much you put in. UK-licensed operators must offer deposit limits, time-outs and self-exclusion, and GAMSTOP covers all UK-licensed online operators. If gambling is causing you problems, GamCare runs the National Gambling Helpline, and you can also register with GAMSTOP.
- Check your details before each deposit or withdrawal request, so the name, the card and the account match the documents you have already verified.