To make an Amazon Slots withdrawal, you log in, open the cashier, choose a withdrawal method and enter the amount. The steps above show the order. The processing time is Within a few hours once verified, and the maximum withdrawal is Unlimited.
Before you start, check three things. Your account needs to be verified, because withdrawals need identity checks. Your documents should be to hand if you have not sent them yet. And the payment method you plan to use should appear as available for withdrawal in the methods table above.
This page covers what happens after you press the button, how the documents work, and what to do if a payout is slow or a document is rejected. Everything you need to request a withdrawal is in the steps and tables above, so the text below deals with the parts they leave out.
What happens between your request and the payout
Identity checks come first
UK-licensed operators must verify age and identity before a customer can deposit or play, and Amazon Slots follows that rule. Verification is required on this account. Withdrawals need identity checks, and the processing time quoted above, Within a few hours once verified, runs from the point you are verified. If you have not yet sent your documents, the first withdrawal is the point where this matters most.
If you want to see exactly how the process runs, the verification guide goes through it in more detail.
Which documents are needed
The documents are: Photo ID (passport or driving licence) + selfie, Proof of address (utility bill or government letter dated within last 3 months) and Proof of payment method (card photo with name and last 4 digits).
In practice that means three separate items. Photo ID with a selfie confirms who you are. Proof of address confirms where you live. Proof of payment method links the account to the card or wallet you will use. The name on all three should match the name on your Amazon Slots account, because a name that does not match can cause a document to be sent back.
The methods table above shows which payment methods can receive a withdrawal. Debit Card (Visa/Mastercard) and PayPal are listed for both deposits and withdrawals. Some other methods are listed for deposits only or without a withdrawal entry, so a method that worked for paying in may not be available for taking money out.
Use a payment method registered in your own name. A card or wallet that belongs to someone else will not match the name on your account and is likely to cause problems at the verification stage.
Time and limits
The processing time is Within a few hours once verified. That is the time Amazon Slots takes to process the request once you are verified. It does not include the time your bank, card issuer or wallet provider may need to show the money in your account, and that part is outside Amazon Slots's control.
The maximum withdrawal is Unlimited. The limits table above shows both figures next to each other, so you can check them before you request a payout.
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Common problems and what to do
You cannot log in
Withdrawals start from your account, so a login problem comes first. Log in only on Amazon Slots's own website, never through a link in an email or message. If you have forgotten your password, use the reset option there. The login guide covers the usual causes of a failed login.
A document is rejected
Rejected documents are usually down to image quality or a name mismatch. Before you send them again, check the following:
- The photo is sharp, uncropped and shows all four corners of the document.
- The name matches your account exactly.
- The proof of address is a utility bill or government letter dated within the period in the list of documents above.
- The card photo shows your name and the last four digits only, as the requirement says.
- The selfie is clear and matches the photo ID.
Fix the one thing that was wrong and send the set again. If you are not sure what was wrong, ask support before you resubmit.
The withdrawal takes longer than expected
First check that your verification is complete. The processing time of Within a few hours once verified applies once you are verified, so an account that is still waiting on documents will not follow it.
If verification is done and the time has passed, check with your bank, card issuer or wallet provider. The money may already have left Amazon Slots and still be showing as pending on their side.
The method you want is not offered for withdrawal
If a method does not show as available for withdrawal in the table above, you cannot use it to take money out, even if you used it to deposit. Choose one that does. For reference, Debit Card (Visa/Mastercard) and PayPal are both listed for withdrawals.
When to contact support
If none of the checks above explains the delay, contact support. Live chat and email are available, and there is no phone line. The support hours are: Live chat 6am–9pm (BST), 7 days a week; email reply within 2 business days.
Include your username, the date and amount of the withdrawal, and the method you chose. Mention which documents you have already sent and when. That saves a round of questions. There is more on the contact page if you need other routes.
Keeping your account secure and under control
Enter your password only on Amazon Slots's own website. Do not follow login links in messages, and do not share your password or the codes sent to you. If you are unsure that a site is genuine, you can check the operator's licence on the Gambling Commission register. The is Amazon Slots legit page covers the licence and background in more detail.
Send your documents before you need to withdraw, not at the moment you request your first payout. That way you avoid waiting on document checks when you want the money. Keep clear copies of your ID, proof of address and card photo on your phone or computer, and keep them somewhere only you can reach.
Choose a withdrawal method that matches the name on your account, and look at the methods table before you deposit. If you want to pay in first, the deposit guide covers it.
Set a deposit limit in your account before you play. It is a simple way to keep your spending in check, and the safer gambling page explains the tools you can use. When you are ready to cash out, use the steps above and visit Amazon Slots to log in.